In December 2019, we launched the platform for the Waldenwoods Banquet department. After rigorous testing and client initial use, we reevaluated and made necessary adjustments. The banquet staff can communicate effectively with leads and clients via a customized emailer and client portal, schedule tours and events, assign/manage tasks, track leads, coordinate events, build customized event packages and contracts, classify vendors, collect payments, review employee status, receive important alerts, and easily review data through reports.
Starting in March 2020, CPS launched the Member’s Services platform in subsections for Waldenwoods camping and RV services. Similar to setting up banquet packages, member services can now streamline their functionality in creating camping packages, tracking members' status, setting camping reservations, scheduling special events, and make/receive online payments. Members have their own portal to view their member status, check-in/out of a campsite, money owed on loans, request/reserve services like campfire wood delivery, and make secure online payments.
The vast team of Waldenwoods was connected via the CRM by sharing a customized calendar, email, and task system. Rangers, groundskeepers, sales, and activities personnel share the Members and Banquet task system, as they overlap responsibilities. A separate, mobile friendly, app was created for rangers for use in the field which coordinates with the CRM.
This custom software program is truly unique to Waldenwoods and its owner. It was created per the specifications of the client and his team so ease of use was paramount while capturing the multifunctional array of all that Waldenwoods has to offer. It was an honor to work with Brian Crouse and his expansive team. We are happy to have created an amendable software program that can continue to grow and meet their future needs.