The Fine Print
Returns: Due to the nature of computer products, CPS does not accept returns for refunds. The only exclusion to this is purchased hardware that is returned unopened within 7 days of purchase and not damaged in any way. The unopened item will incur a 20% restocking fee.
Payment: We accept Cash, Personal Check, Business Check, Visa, Master Card, American Express and Discover Cards. Your credit will be billed by Computers Plus Service, LLC. All orders are processed in real-time through our secure server. Sales tax will be charged for Michigan customers only. All invoices are due by terms listed on invoice. Any outstanding balance after the due date period is subject to the greatest of $25 or 2.0% late payment fee per month.
Equipment Cancellation: To cancel an order you must call CPS within 72 hours of order, prior to delivery of items. A 20% cancelation fee will apply. Orders may be cancelled until the receipt of goods (processed). If the order was processed, then you must follow our return policy provided.
Services Cancellation: Labor is not refundable. Labor is all charges excluding hardware and software. This includes but is not limited to networking administration, virus removal, spyware removal, website design, search engine optimization, computer consulting, and computer repair work. All remaining balances on the agreement must be paid within 15 days of any cancelation.
Abandoned Equipment: All equipment left at CPS's location for more than 30 days from invoice date will be disposed of by CPS.
Shipping: CPS will not ship items.
Warranty: Our products are backed by original manufacturer's standard warranties. Each product will come packaged with the manufacturer's warranty statement and warranty service instructions. Any product being claimed as originally damaged or defects are subject to the manufacturer's repair and/or replacement policy. CPS reserves the right to repair/replace/remove faulty equipment under warranty at their discretion. Removal of faulty equipment will result in full refund of cost of that single piece of equipment.
Data Loss: CPS is not liable, nor responsible for data loss; customer must insure all data is backed up prior to service.
Hosting: CPS is not responsible for backing up customer e-mail data. CPS is not responsible for backing up customer website data. Customer must insure all data is backed up on a routine basis. CPS does not guarantee any amount of uptime on our hosting services.
Unauthorized Use and Program License: Client will indemnify CPS against all claims and expenses arising from users for which client does not have rights to or authority to use. Client will be responsible for payment of any special licensing or royalty fees resulting from the use of graphics, or programs that require such payment.
Limitation of Liability: Client agrees that it shall not hold CPS or its agents or employees liable for any incidental or consequential damages which arise from CPS's failure to perform any aspect of the Agreement or work performed, regardless of whether such failure was caused by intentional or negligent acts or omissions of CPS or a third party. CPS disclaims all implied warranties, including the warranty of merchantability and fitness for a particular use.
Terminology: Client, customer, company are all used interchangeably and mean the same thing. Agreement, proposal, estimate are used interchangeably and mean the same thing.